Assistant Director Housekeeping
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Summary of Responsibilities: 

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

•  Leads and coaches the Housekeeping team by driving goals in on all pillars including; JDP, LQA, CES and GOP
• Responsible for the operation of the Housekeeping department in the absence of the Executive Housekeeper 
• Assisting the Executive Housekeeper in the administration and management of housekeeping operations including payroll, labor standards, scheduling, expenses, and inventory control
• Assist in developing departmental policies and procedures to achieve high quality cleanliness, maintenance and aesthetic value 
• Actively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals/LEAD reviews, recognition, incentive programs, shift briefings, communication meetings, etc.
• Coordinate monthly analytic reports for preventive maintenance programs and various expense categories
• Handle guest complaints and follow through on required actions
• Planning of special projects associated with the property
• Ensure lost and found property procedures are followed accurately and consistently
• Coordinate continuous preventive maintenance programs with Maintenance and Front Office operations
• Develop, implement and maintain a Fairmont Standard based training plan
• Maintain and support our Guest Room Audit Program
• Develop and maintain close and effective working relationships with all hotel departments
• Maintain a safe work environment, by ensuring proper accident reporting, hazard identification, training and return to work programs
• Proactively search for new and more efficient equipment and techniques to assist colleagues
•  Other duties as assigned

Qualifications:

• University degree/diploma in Hospitality or equivalent is preferred 
• Minimum 2-3 years previous experience in a Housekeeping leadership position within a similar establishment
• Valid  Driver's License is required
• Computer literate with working knowledge of Microsoft Office, as well as Property Management System (or equivalent) 
• Proven abilities in training and motivating team members 
• Previous experience managing within a unionized environment is an asset 
• Excellent organizational, communication and interpersonal skills 
• Must be a highly effective leader, possessing a high degree of interpersonal skills, drive and determination 
• Ability to work in a fast paced, diverse environment. 
• Excellent problem solver and decision maker

Visa Requirements:

Must provide proof of eligibility to work in the United States. 

Vaccination Policy:

To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, the Claremont Club & Spa has implemented a COVID-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.. Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer. EOE/M/F/V/D
 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS