Posting Date Feb 26, 2020
Job Number 20026899
Job Category Food and Beverage & Culinary
Location Osaka City WH, 4-28 Bakuroumachi & 4-19-4 Minami Semba, Osaka, Osaka-Fu, Japan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

W Osaka is scheduled to open in February 2021, and this opening will be the first-ever W in Japan.

The 27-floor, new-build hotel will boast provocative and bold W design, sparking imagination in each of its 330 guestrooms and suites, electrifying restaurants and cocktail-centric bars. The hotel will also have a state-of-the-art fitness center, FIT, and the AWAY Spa where travelers can detox and refuel. Ultra-modern event facilities will make any meeting or social gathering a part of the action with a 400-square-meter Great Room and three meeting rooms.

W Osaka is located on Mido-Suji Boulevard, allowing guests immediate access to luxury shopping and insider experiences along the Gingko tree-lined street. Just an hour from Kansai International Airport, W Osaka will offer convenient access to this stunning urban oasis and the local thrills of Dotonbori, Osaka’s popular nightlife and entertainment district.

Location: Osaka City WH, 4-1 Minami Semba, Osaka, Osaka-Fu, Japan　大阪市, 大阪, 日本

https://www.google.com/maps/place/〒542-0081+大阪府大阪市中央区南船場ï¼丁目ï¼/@34.6778146,135.4977138,17z/data=!3m1!4b1!4m5!3m4!1s0x6000e71bbc89212f:0x94c551e4e06c2b24!8m2!3d34.6778238!4d135.4999315

JOB SUMMARY

 

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

 

CANDIDATE PROFILE   

 

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

 

CORE WORK ACTIVITIES

 

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.

• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Ensures integration of departmental goals in game plans.

 

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).

• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).

• Reviews staffing levels to ensure that guest service and operational needs are met.

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

• Provides feedback to employees based on observation of service behaviors.

• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.

• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.

• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

 

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.

• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

 

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Strives to improve service performance.

 

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

• Communicates and executes departmental and property emergency procedures.

• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Establishes guidelines so employees understand expectations and parameters.

• Ensures employees receive on-going training to understand guest expectations.