A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Distribution Proposition and Service Management Manager

Retail Distribution – Distribution Management Department

We are currently seeking a high calibre professional to join our Distribution Management Department as Assistant Distribution Proposition and Service Management Manager.

Principal responsibilities

• Support formulation and implementation of sales strategies for general banking products to achieve business goals

• Support cross-division collaboration program and ensure the achievement of program objectives

• Collaborate with product owners and related parties in streamlining the sales process so as to enhance service delivery and customer experience

• Maintain frequent and effective communication with internal stakeholders to ensure smooth implementation of projects and seamless customer journey

• Support initiatives to enhance engagement and efficiency of frontline staff

Qualifications

Requirements

• University degree in Business Administration or other relevant qualifications

• Around 3 years’ experience in retail banking, with knowledge of general banking products and branch support experience

• Self-motivated with strong sales and customer orientation

• Good planning and interpersonal skills

• Strong drive to succeed and ability to work under pressure

• Proficiency in both English and Chinese with sound knowledge of application software

• Great sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers