JOB SUMMARY

The purpose of this position is to provide assistance to Facility Management team in completion of multiple functions of building operations and maintenance for a facility or portfolio of buildings.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work;
• Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
• Performs facilities inspections and prepares reports;
• May coordinate and manage move, add and change activities;
• Assisting in preparing the budget and monitoring expenditures for the security, cleaning, gardening etc.
• Establish operation strategy for handling day to-day matters as well as the emergency contingency planning, making sure a crisis as the emergency contingency planning, making sure a crisis response and disaster recovery process are in place for the development and to ensure compliance of policies and guidelines
• Customer service oriented and willingness to engaged with tenants identify smart technology operation opportunities
• Other duties may be assigned.

REQUIREMENTS

• Degree or above holder preferably in property/facilities management or related discipline
• Member of HKIFM/ RICS/ CIH/ HKIH/ IFMA is an advantage
• Minimum 8 years in Property/Facilities Management (preferably experience in managing Grade A commercial building)