Job Number 19117369
Job Category Food and Beverage & Culinary
Location The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
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Reporting directly to the Food & Beverage Manager, the successful incumbent is responsible for the following, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment:
Key Performance Areas
- Training and development
- Time Management
- Payroll Procedure & Financial Management
- Industrial Relations & Performance Management
- Operational Performance and Planning.
Required Experience & Qualifications
- Appropriate Hospitality Tertiary qualification
- Minimum of 3 years experience in a similar position within a 5 star environment
- Good leadership, communication and interpersonal skills.
- Professional Disposition
- Knowledgeable of Industry Trends
- Project Management skills
- Strong planning and organizing skills to meet deadlines
- Effective communication, problem solving, decision making and conflict management skills
- Strong administration skills – payroll input, staff rostering, inventory control, ordering, training
- Effective planning, assigning and delegations of tasks to meet deadlines.
- Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self driven
Experience in IR management and disciplinary processes
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook
- Maintain a neat, clean and well-groomed appearance as per company standards
- Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook
Key Responsibilities
Ensure that the highest standards of service in the F&B departments are maintained and developed at all times
Responsible for the organizing, planning, directing and managing the cost effective operation of the Banqueting department
Effectively co-ordinate and organise the operations of the Banqueting department
To foresee and budget forecast of cover, revenue and payroll costs for all F&B outlets to ensure the most cost effective operations possible without sacrificing service and standards
Provide support and guidance to all F&B departments to ensure efficiency throughout the outlets
Achieve hygiene, health and safety standard requirements
- Interviewing, screening and hiring of new employees
- Appraising performance; recognition and discipline.
Co-ordinate training programmes and skills enhancement initiatives for F&B staff in guest service, safety, hygiene, etc.
Address and resolve both guest and staff concerns.
Ordering and quality evaluation of all foods and related supplies and maintaining of appropriate inventory levels.
Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
Oversee all aspects of catered functions, as directed.
Guest interaction regarding special events, dietary requests and other requirements
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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