Assistant Food & Beverage Manager (INSPIRE: BE The Future of Hospitality Participant)
At  Sheraton Suites Calgary Eau Claire (managed by Accor) our Food & Beverage division is comprised of Flower & Wolf Restaurant & Bar and our Banquet operation. As Assistant Manager, your leadership and passion for top notch food & beverage experiences will drive outstanding operating results to ensure the venue is a great place to gather and an awesome place to work.  

Join our INSPIRE: BE The Future of Hospitality management training program which offers you an opportunity to start your Accor career journey with the goal of enabling new and recent graduates to build your leadership foundation through meaningful experiences.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!

What does INSPIRE offer you:

• An 18-month opportunity where you will rotate between Banquets & Flower & Wolf Restaurant & Bar to understand the fundamentals of hospitality and your property’s operations
• A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional
• A Mentor guides your progress, allowing you to learn by example
• You receive networking opportunities – connecting digitally and in-person, building your network across your property, region and Accor
• A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes
• You can see a clear path to continuous improvement – through ongoing feedback
• Checkpoints with your leadership team, ensuring you thrive in your program

What you will be doing:

• Lead the daily operation while ensuring high levels of guest satisfaction at all times 
• Engage the team and drive a culture of service and hospitality to drive and exceed customer satisfaction scores, while ensuring service standards are met
• Ensure that ongoing training and performance management is taking place and that team members are being coached and held accountable for their duties
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations
• Handle guest concerns in a timely and professional way, while ensuring to follow up and pass on information accordingly
• Assist in achieving financial targets through maximizing revenue and managing expenses and productivity
• Assist with systems, Open Table & Silverware POS, to ensure systems are maximized and utilized efficiently  
• Ensure ambiance of restaurant and patio are well maintained and adjusted accordingly to time of day and/or season
• Ensure compliance to all local and corporate policies & procedures

Your experience and skills include:

• Degree or diploma in a related field is required
• Service focused personality is essential and previous food & beverage front of house leadership experience, minimum 1 year of leadership experience in a comparable setting is required 
• Computer literate with knowledge of Microsoft Office; prior experience working with Silverware or a related system is an asset
• Excellent communication skills, both written and verbal 
• Ability to lead by example and create a strong relationships within the team and hotel 
• Results orientated, positive outlook, attention to detail with ability to work within a fast paced environment 
• Ability to consistently stand and walk throughout shift
• Available to work a schedule that reflects the business levels and needs of the venue/hotel

Your team and working environment:

• Sheraton Suites Calgary Eau Claire is a unique property, managed by Accor, and operating as a franchised Marriott property, which offers exposure to many stakeholders and brands.
• The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open, welcoming and feels like a second family.
• Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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