Our Hotel

Amidst the vibrant bustle of the Sydney CBD, Sofitel Sydney Wentworth offers a luxury escape without equal. Experience a heritage-listed hotel that combines French elegance and traditions with sophisticated comfort, creating the world class 5-star destination for the most discerning travelers. Discover the perfect blend of classic European style and Sofitel luxury, from 436 beautifully appointed rooms and suites to sophisticated meeting and event spaces. Our guests indulge in modern & contemporary cuisine with French influence in the elegant Garden Court Restaurant, fashionable 1960’s inspired Soiree at the Wentworth or In-Room Dining.

The Opportunity

Work Your Way as a Full Time Assistant Front Office Manager at Sofitel Sydney Wentworth!

Sofitel Sydney Wentworth is looking for an Assistant Front Office Manager. This role is a hands-on, customer focused, and requires a person who can help lead the team in meeting and maintaining brand standards to achieve a reputation as a market leader in the industry.

Your key responsibilities will include:
• Responding to guest feedback in an efficient and proactive manner and implementing changes to prevent reoccurrence
• Managing customer relations to deliver truly memorable experiences for our guests
• Controlling costs & wages through effective staff
• Utilisation of the Front Office system to meet operational needs and produce accurate reports
• Lead, develop and train the team of Front Office professionals
• Ensure safety, security and legislative requirements are being met

The successful applicant will:
• Previous supervisory experience in a similar environment
• In depth knowledge of Front Office standards and procedures
• Authentic customer service, interpersonal & communication skills & be flexible in your approach
• Impeccable grooming and presentation
• Excellent organisation and time management
• Proficient in using Microsoft Office Suite
• Available to work weekdays and weekends including shift work
• Has full working rights in Australia

How to apply:
Submit your application to
JAKE YANG - Front Office Manager
jake.yang@sofitel.com

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.