We are looking for an experienced Assistant or Duty Manager to take their next step up to Assistant Front Office Manager (AFOM). And why is the position open you ask? Because our AFOM has been promoted to our Front Office Manager, after she was promoted internally also. We are not selling you a story, we are the real deal here at Mercure Sydney.

We are a big hotel, looking for some big talent! With 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, Mercure Sydney is located right next to Central Station.  

What is in it for you:

• We are part of Accor so you will get generous discounted rates in Accor worldwide.
• Flexibility to work varied shifts 
• A team that actually work together and enjoy each other’s company.
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• You will oversee day-to-day operations, contribute to business progression, and mentor and develop staff. 
• Create belonging for the Front Office team by supporting and training team members, on the Mercure brand and Hotel standards
• Assist the FOM to prepare rosters for the Front Desk, Duty Managers, Reception and Night Audit in accordance with business demands and budgeting requirements
• Liaise with Housekeeping and Reservations to facilitate the correct management of hotel inventory. 
• Ensure the Front Office team are briefed on any VIP/ Return guests and that all necessary preparations are made to ensure they feel welcomed and special 

Your experience and skills include:

• A desire to listen to others stories and look for opportunities to make them feel special
• An understanding of complaint resolution with an aim to meet both a business and customer centric outcome.
• A sound knowledge & application of the Opera system or similar Reservations system
• A high level of attention to detail  and exceptional organizational & time management skills
• Strong interpersonal and problem solving abilities
• RSA & First Aid Certificates 
• Fluency in English; additional languages are a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.