About us: 

Live the French way – join Sofitel Noosa Pacific Resort today!  

We are proudly one of Australia’s leading resort 5 star resorts. With 176 rooms. Our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

About the Role: 

We are seeking a vibrant holiday connoisseur with a passion for creating unforgettable escapes whilst delivering a high standard of customer service to join our team as our Assistant Front Office Manager. We are relentlessly guest obsessed' in everything we do to ensure our guests have a hearty and memorable experience.

As the Assistant Manager, you will lead and mentor the Front Office team, ensuring a smooth and seamless guest experience.  Your passion for Customer Service will be genuine and personable, fulfilling our 'Heartist' philosophy and inspiring the team around you. Working closely with the Front Office Manager to drive guest service initiatives, you will oversee the operation in this hands on leadership role. You will take onus to empower the team to always go the extra mile for our guests.

Duties & Responsibilities:  

This is an active front of house position involving:

• Deliver exceptional Customer Service
• Attention to detail whilst building positive relationship with guest
• Proactively seeking new opportunities to build thrill & memorable guest experiences
• Assist guests with any information requested
• Empower the team to continue to deliver genuine passion for service excellence!
• Lead, support, and train team members, ensuring staff represent brand and Hotel standards!

Requirements: 

• Outstanding passion to deliver excellent guest service
• Previous Front Office experience in Supervisor or Manager position
• Opera Property Management System experience (desirable) 
• Ability to multitask whilst ensuring exceptional attention to detail
• High level of creativity with local knowledge
• Exceptional communication and customer service skills
• Flexibility to work various shifts including week-ends, nights and public holidays
• Immaculate presentation and grooming standards

Our Benefits:

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide! 

• Work Your Way with flexible working arrangements
• FREE Daily Continental Breakfast
• FREE Onsite Parking
• FREE Fortnightly Lunches
• Discounted Medibank Insurance
• Chocolate/ Lolly and Chip drops, (twice daily)
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals
• Rewarding work environment with a dedicated Leadership team
• Work, travel and promotion opportunities across the Accor Brand
• Discounts on worldwide accommodation and discounted food & beverage
• 6 weeks free Accommodation, to assist with relocation (If applicable) 

If you are looking to further your career in a luxury hotel, apply today!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.