• This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members

Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

 Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Liaise with Finance Department to ensure that credit procedures are properly carried out

•   Diploma in Tourism & Hospitality Management
•   Minimum 3 years of relevant experience in a similar capacity
•   Excellent reading, writing and oral proficiency in English language
•   Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

• Group Hospitalization and surgical
• Outpatient Medical benefit
• Free Parking
• Staff Meal Provided
• 50% Discount on all F&B Items upon confirmation