Position:	Assistant Front of the House Manager
Department:	Front Office
Purpose:	To oversee all areas of operation relating to the guest experience for Front Desk, PBX, Valet, Manages the front of the house activities. To oversee all systems and controls aspects of the Front Office. To manage the lobby store, inventories, cleanliness and sales. To manage, schedule, train the Night Auditors. To oversee the development of all Front Office Hoteliers.
Reports to:	Front of the House Manager

 

Novotel Miami Brickell is a modern and elegant hotel that provides guest with excellent convenience, Miami-style comfort and breathtaking views out to Biscayne Bay. The Hotel consists of 275 rooms that spread throughout the 12 floors and 5,000 sq ft of meeting and conference space, located steps to the fashionable Brickell district. From our front door, our valued guests discover convenient access to the very best of Downtown Miami, from the area's top businesses, outstanding shopping, an eclectic dining and nightlife scene, world-class art, and more. Novotel Miami Brickell is the perfect choice for savvy travelers.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• To ensure accurate occupancy forecasting
• In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.                                                                                                
• To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with hotel budget.
• To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad checks and bad debts.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Ensuring daily assignments/tasks are being monitored and completed by the team in a timely manner
• Maintain standards of guest services and a consistent guest experience as documented by Guest Index, Trip Advisor, and AAA ratings, and according to Novotel’s standards.
• All other job duties as assigned

Hotel Specific Essential Functions:

• Responsible for the Market stock and inventories
• Responsible for tracking of Front Office incentive plans
• Conducts daily pre-shift meetings
• Motivates hoteliers and builds morale
• Coaches and counsels hoteliers in areas of improvement

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Multitasking by being able to use different property systems simultaneously

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Your team and working environment:

• A passionate and inspired team that creates unique experiences for all they meet.
• We recognize and celebrate our team and individual success
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

Tools and Equipment:

• Use of Opera (PMS) housekeeping programs
• Use of telephone system     
• Use of department paging/radio communication system
• Use of copy machine 
• PBX equipment

 

Working environment:

• Sitting, walking, standing, bending, writing, typing, filing
• Able to lift up to 25 lbs.