Asst. Guest Relations Manager

The Assist. Guest Relation Manager is responsible for continually maintaining and improving the efficiency and quality of guests' experience throughout their stay 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assumes full responsibility of the Guest Services department
• Fosters a warm and caring service culture while maintaining our Service promise.
• Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
• Complete regular quality assurance inspections and coach accordingly
• Represents the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested
• Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
• Ensures that our colleagues' appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform.
• Conducts daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service
• Liaises with our Conference Services Department and our group contacts to ensure that all of our groups' needs are well planned and achieved
• Ensures that the department's equipment is well cared for and properly maintained
• Ensures that Guest Services colleagues are well trained, and prepared for, the hotel emergency procedures
• Follows all Occupational Health and Safety regulations
• Ensures all Guest Services Colleagues adhere to the material outlined in Accor's code of ethics
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Qualifications

- Minimum 4 years of experiance within the same feild

- Good communication skills in both Arabic & English

- This vacancy is for Saudi Nationals Only