此职位工作地点：广东省佛山高明更合镇（公司周一周五有穿梭巴士或小车往返广东多地）

Essential skills

1. At least 3 years working experience in hospitality industry in Rooms Division such as Front Desk, Concierge &/ Guest Service; Duty Manager in 5-star hotel experience is a plus;

2.Demonstrated excellent customer service sense as well as great sense of urgency

3.Good interpersonal skills and ability to work with parties from different levels and cultural backgrounds, and care for details

4.Proven ability to handle multiple tasks under tight schedule in a matrix organization and in cross-functional business teams

5.Strong problem identifying and solving skill

6.Good command in both spoken and written English and Chinese (Cantonese &/ Mandarin)

7.Strong command of MS office skills – Word, Excel & PowerPoint

Responsibilities

Primary responsibilities

1.Hospitality Services Management

• Assist Line Manager to execute Hospitality strategy in daily operation to manage hospitality services at Best On Planet (BOP) standard or at any defined standard(s) during project(s), incl. but not limited to:

(1).Accommodation (Dome Home, Lychee Garden & Resort);

(2).Transportation Arrangement;

(3).Guest Services (Rooms, F&B, etc.);

• Develop, maintain and update service standards when necessary in line with strategy change and with input from related parties (such as stakeholders, customers, partners, associates, etc.);
• Assist Line Manager to develop and update workable operation processes among all related parties.

2.Event Management

• Coordinate with Sales and Account management team to prepare the Dome Home & Lychee Garden for customer visits – Best in class customer visit experience; response to customer requests during the visits;

-Assist Line Manager &/ Project Manager to prepare for At Home Show (Aug - Sept.), incl. but not limited to renovation to the Dome Home, Lychee Garden & Resort, room services upgrade, etc. etc.;

• Assist Marketing and Showroom team in supporting Boarding Schools, and any other potential marketing activities;
• Support project owners for proposed projects or events in the Dome Home & Lychee Garden.

3.Team Management

• Lead & develop the service team to deliver BOP services in daily operation, incl. but not limited to guest services, cleaning, facilities improvement, etc. etc.
• Conduct recruitment, training and performance management to the service team.
  

Secondary Responsibilities

4.Budgeting & Control

• Assist Line Manage to make AOP (Annual Operation Plan) and run daily operation within approved budget and to forecast spending when needed;
• Make sure the cost and expenses in responsible areas are well recorded and factual base;
• Make continuous proposals to Line Manager for optimizing utility of resources in responsible areas.

5.Safety Management

• Assist Line Manager to conduct regular risk analysis to all facilities in responsible areas;
• Implement the approved improvement projects to increase safety level and maintain the level until further improvement.

6.Any other ad hoc tasks required by the business

Personal Attributes

1.Open minded, independent, disciplinary

2.Self-motivated with a “Can and will do” attitude and proactive with a sense of responsibility and integrity, willing to work under pressure and fast pace environment

3.Energetic, proactive and passionate to make things happen on daily work

WHAT HALO OFFER IN CHINA Halo在中国为中国雇员提供: -

1. Five days working days per week 5天工作制

2. Free Shuttle bus on Monday morning and Friday afternoon (between GengHe Town Office and FoShan city/ GaoMing City/ DongGuan City/GuangZhou city/ZhongShan city)

周一早上和周五下午接送专车。路线暂定如下：

高明市更合镇办公室<->高明市

高明市更合镇办公室<->佛山市

高明市更合镇办公室<->东莞市

高明市更合镇办公室<->广州市

3. Free accommodation (Single room or family room with free Wi-Fi) & meals

免费住宿（单人房或家庭房。设有免费Wi-Fi）和一日三餐

4. Statutory Insurance & Housing Fund

法定五险一金

5. Commercial Medical Insurance & Accident Insurance （the employee’s children are included in the plan of commercial Medical insurance）

商业医险和意外险(也有雇员子女医险)

6. Gift in special date: Birthday, Spring Festival, Mid-Autumn, etc.

生日、中秋、春节等等特别日子的特别礼物。

7. Kindergarten Program (GengHe, Gaoming): Free education opportunity in the specified kindergartens

雇员幼儿减免费用就读指定幼儿园

8. Statutory holidays leaves, annual Leave，sick leave, maternity leave, wedding leave etc. and company annual leave

法定公众假期、年假、病假、产假、婚假等等和公司年假。

9. Opportunity to work in a multi-culture environment

多元化工作环境。

10. Afford Gym Room, YoGa Room, Children’s activities Room

设有健身房、瑜伽房和儿童活动室

11. Any other benefits prescribed in the law or provided by the company

其它法律规定或公司提供的福利

12. Competitive salary package

具竞争力的薪酬

上班地址：佛山市高明区更合镇更合大道