Assistant Housekeeping Manager

You will assist the Housekeeping Manager in leading a dynamic team and in managing the daily Housekeeping operations, while ensuring all guestrooms, public areas and back of the house areas are well maintained and cleaned. 

 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

 

• Consistently offer professional, friendly and engaging service
• Ensure Accor & Fairmont core standards are implemented and audited for consistency
• Flexible schedule including mornings, evenings, weekends, and holidays
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Plan, prepare daily housekeeping activities and distribute assignments for the today to the team, along with priority projects
• Inspect guest rooms and VIP assignments prior to arrival
• Assist with projects and mandates (e.g. external dry cleaning contract)
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Resolve internal/external guest concerns, ensuring internal/external guest satisfaction.
• Train supervisors and housekeeping employees according to the standards to ensure successful operations
• Audit and evaluate team performance, and correct where necessary
• Assist with scheduling, attendance, payroll and administrative duties as assigned
• Create and maintain good working relationships within the department and with other departments
• Carry out frequent inspection tours on guest floors and public areas to ensure cleanliness – general repair – replacements as required.
• Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas
• Assist in maintaining inventory count and supplies 
• Coordinate the completion of work orders for maintenance repairs with Engineering
• Other duties as assigned

 

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• Minimum two years of experience in a supervisory role in Housekeeping operations, preferably in a luxury setting
• Previous guest relations experience an asset
• Excellent written and verbal interpersonal and communication skills.
• Guest focused with a passion for service and standards excellence
• Must be strong team player with proven leadership, development and delegation skills.
• Knowledge of Opera, Word, Excel, and Windows applications
• Highly organized and reliable
• Must be able to work well under pressure in a fast paced and constantly changing environment.
• Ability to perform job functions with attention to detail,  speed and accuracy

 

Physical aspects of the position include but are not limited to:

• Exert physical effort in lifting and carrying up to 30lbs
• Endure various physical movements throughout the work areas
• Reach 1 to 2 feet
• Constant walking and standing throughout the shift
• Frequent kneeling, bending, pushing, pulling, lifting, bending
• Occasional ascending or descending ladders, stairs and ramps

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS