Job Title

Assistant Housekeeping Manager

As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations and ensure an exceptional guest journey. 

What is in it for you:

You will be working for a FUN HOUSEKEEPING TEAM!

Exposure to all ACCOR Hotels Worldwide, enabling you for limitless growth.

What you will be doing: 

The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department.

Requires 2 years upscale hotel housekeeping management experience required. Union experience required.

 Must be hospitality-oriented, able to work well in stressful and high-pressure situations.

• Must be a team player and enjoy working on and with teams of people.
• Ability to acquire and maintain relationships e.g., team members and guests.
• Excellent work ethic, interpersonal and organizational skills.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs.
• Ability to move throughout building, bend, stoop and reach to assist other team members, i.e., room attendants and housemen to complete their individual tasks if situation demands.
• Excellent verbal and written English skills.
• Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system, i.e. HotSoS, Opera or other.
• Must be able to work evenings, weekends and holidays.
• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
• Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
• Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
• Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate.
• Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Respond to guest questions. Provide guest assistance, direction and information as requested.
• Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping

 

Your experience and skills include:

Service focused personality is essential and previous leadership experience required

Prior experience working with Opera or a related system

Proven ability to build and maintain good relationships with all stakeholders Communicate thoughts, actions and opportunities clearly with strong networking skill

Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your team and working environment:

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/