PURPOSE OF POSITION

To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.

 

KEY ROLES & RESPONSIBILITIES

• Direct work assignments of supervisory and non-supervisory personnel
• Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
• Assures morning and afternoon staff reports to work on time in departmental allocated uniform, inspects for proper grooming and acceptable hygiene.
•  Delegates work assignments to be carried out by Supervisors, Attendants and outside contractors ensuring equal work distribution, clear information; makes sure daily assignments are completed per expectation by the end of employee shifts.
•  Revises schedules, adjusts action plans to compensate for unexpected absenteeism, increase or decrease in occupancy and special requests or emergency situations.
• Plans and overseas periodic deep cleaning projects, organizes with associated departments. Follows up on the timely and thorough completion and hand-over.
• Organizes job training for newly hired and permanent staff, provides on-going task training for all levels of employees. Measures progress, evaluates performance, submits

      progress reports to the Director of Housekeeping.

• Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
• Conducts daily morning meetings with Supervisors, communicates daily requirements and priorities, and discusses operational issues and general performance concerns.
• Completes special assignments, surveys, projects delegated by the Director of Housekeeping  in a responsible accurate manner and on time
• Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
• Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Maintain a steady flow of communication within the Housekeeping Department
• Monitor and ensure consumption of guest supplies is under control
• Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Coordinate routine cleaning programs including spring cleans, etc.

 

Human Resource Responsibilities

• Assist with planning for future staffing needs and conducting recruitment
• Assist with conducting training programs for Department
• Assist with conducting probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labor laws

Occupational Health and Safety (OH&S) Responsibilities

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

 

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

 

ESSENTIAL REQUIREMENTS

 

Educational Requirements  :

Degree in Hotel Management

Language Requirements:

 

Experience Requirements :

Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level

Physical Requirements:

 

Special Requirements (If Any):

 

Usual Working Hours:

Able to work varied shifts and on weekends.