Assistant Key Account Manager-成都
DHL Global Forwarding - 敦豪全球货运 查看所有职位ChengduUpdate time: May 13,2019
Job Description

加入我们,你将获得的不只是一份工作:


  • 全面的培训课程,完善的职业发展平台,为你提供成长助力和专业指导;

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  • 轻松的工作氛围,坦诚的沟通环境及人性化的管理方式,彰显对员工的尊重和关怀;

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Role Purpose:

§ Executes global/regional sector strategy on country level (as aligned with global sector structure)

§ Manages relationship with CSI/MNC as customer point of contact on country level

§ Wins, retains and develops Strategic Customers

§ Plans and manages accounts

§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.

§ Gathers customer and market information to update Product and Trade Lane on current conditions



Main tasks & key responsibilities:

§ Manages relationship of a defined number of (CSI)/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)

§ Seeks and prospects for Strategic Customer targets to win new customers

§ Ensures that Key Account activities are aligned with global/regional sector strategy

§ Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking

§ Works on regional customer initiatives and for implementing global business plan contents

§ Plans and manages accounts

§ Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.

§ Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues

§ Consults CRMs and Sector Heads on potential solutions and best practice



Qualifications:

§ Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers

§ Customer management experience

§ Ability to identify customer needs by gathering information and building long-term relationships

§ Well-developed communication and presentation skills



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