加入我们,你将获得的不只是一份工作:
- 全面的培训课程,完善的职业发展平台,为你提供成长助力和专业指导;
- 海外工作机会和教育资助项目,让挑战与机会无处不在;
- 轻松的工作氛围,坦诚的沟通环境及人性化的管理方式,彰显对员工的尊重和关怀;
- 有吸引力的带薪年休假制度,让你不再为没有假期而烦恼;
- 员工及子女的商业医疗保险,定期健康体检,为你提供安心的保障;
- 丰富多彩的员工活动及员工集体旅游,秉承“快乐工作,快乐生活”的理念;
Role Purpose:
§ Executes global/regional sector strategy on country level (as aligned with global sector structure)
§ Manages relationship with CSI/MNC as customer point of contact on country level
§ Wins, retains and develops Strategic Customers
§ Plans and manages accounts
§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
§ Gathers customer and market information to update Product and Trade Lane on current conditions
Main tasks & key responsibilities:
§ Manages relationship of a defined number of (CSI)/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
§ Seeks and prospects for Strategic Customer targets to win new customers
§ Ensures that Key Account activities are aligned with global/regional sector strategy
§ Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
§ Works on regional customer initiatives and for implementing global business plan contents
§ Plans and manages accounts
§ Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
§ Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
§ Consults CRMs and Sector Heads on potential solutions and best practice
Qualifications:
§ Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers
§ Customer management experience
§ Ability to identify customer needs by gathering information and building long-term relationships
§ Well-developed communication and presentation skills
职能类别: 客服经理
联系方式
上班地址:天府软件园C区
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