Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD,

At the Ibis Sydney Darling we are currently looking for an enthusiastic Front office person who is ready for your next step or are looking for a change of scenery to join our Front Office Team as an Assistant Manager. Reporting directly to the Hotel Services Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel. 

As an Assistant Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Ensure smooth day to day operations of the Front Office with Guest check-in/check-out, billing, guest requests and other tasks
• Manage and assist when necessary in other areas of the hotel ensuring safety and smooth operations
• Offer leadership and training for the team
• Actively resolve complaints and challenges presented by guests

To be successful in this role you should:

• An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
• Have the necessary skills and training for complaint handling 
• You have an outcome driven approach to performance and results and is able to manage multiple tasks
• You have experience in Opera, Microsoft Word and Outlook
• First Aid Certificate and Responsible Service of Alcohol

 

Benefits

• The opportunity to Work Your Way across the much loved Accor brands in the beautiful Darling Harbour precinct
• Complimentary Car parking and Duty meal
• Enjoy multiple added bonus with Benefits your way with Accor, Learn your way with Accor and Work Your Way with Accor

 To #WorkYourWay to Darling Harbour, Click apply or send your CV to Amali.perera@accor.com

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.