Accor Live Limitless is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

Centrally located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour is the flagship hotel for Accor. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD,

Who are we looking for?

We are seeking an enthusiastic Assistant Manager to join our professional and dynamic Hotel. Reporting directly to the Front Office Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel. 

As an Assistant Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Process and assist with check-in and check-out of guests
• Ensure that interactions with our customers are positive and productive.
• Actively resolve complaints and challenges presented by guests
• Offer leadership and guidance to employees whilst on shift
• Monitor employee training
• Assist in all areas of the hotel during peak times to eliminate potential issues
• A designated ALLSafe Office (Accors COVID Safety Policy) to ensure the Health and Safety of all the guests and team members

To be successful in this role you will have:

• An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
• Have the necessary skills and training for complaint handling 
• You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
• You have an outcome driven approach to performance and results
• You have experience in Opera, Microsoft Word and Outlook
• First Aid Certificate and Responsible Service of Alcohol
• Excellent written and verbal communication skills

Benefits

• The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team
• Terrific working environment
• Complimentary Car parking
• Complimentary Duty Meal

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.