Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

About Us

A stunning property nestled on the outskirts of Bowral in the New South Wales Southern Highlands, Peppers Craigieburn possesses a reputation as one of the region's premier venues for accommodation, leisure stays, conferencing, weddings and retreats.

Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Led by more than 300,000 Team Members around the world we deliver exclusive benefits to our more than 65 million loyalty members through the group’s loyalty program ALL – Accor Live Limitless.  

The Role

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as Assistant Manager on a full time basis.

As an Assistant Manager, you will hold the following primary responsibilities:

• Oversee the daily operation of the property in the absence of the General Manager and provide support to each department as required
• Manage the front desk operation for the duration of your shift and participate in all tasks ie. check in, check out, amenities, reports, responding to enquiries, arrival calls
• Ensure outstanding and personalised service is delivered at every guest interaction
• Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
• Supervise and monitor Team Members with true leadership ability that motivates the entire team
• Onboarding and train new team members and support the continues development of established team members
• Support the preparation of rosters and departmental administration
• Emergency management  

About You

• Previous experience in a Hotel Front Office setting will be highly regarded
• Computer savvy with well-developed Microsoft office skills and use of specialised property management systems
• Flexibility to work a varied roster including mornings, nights, weekends and public holidays
• Demonstrated experience in leading, managing and motivating a team
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• Hold a valid NSW RSA

Why Join Us

When you join Accor you are not only joining a Company with more than 5000 properties in over 110 countries you are joining a company where culture is deeply ingrained in everything we do. Our Company Values and Heartist principles guide all of our actions and decisions and we hope that you’ll feel welcome as soon as you arrive onsite.

• Work Your Way with Accor – this role offers a flexible roster
• Access to fantastic discounts on accommodation, food & beverage globally as well as partner perks
• Endless career opportunities & access to our in-house learning and development offering through Academy Accor

Click ‘Apply’ to begin your journey!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.