Job responsibilities:

• Support Manager, Customer Care to manage the team to ensure work processes and standard operating procedures to improve operational efficiency and client/customer service
• Monitor and review call audits/reports/customer feedback to maintain quality standards and provide coaching to improve service quality, performance and productivity
• Identify and evaluate key areas/processes to improve upon to increase client and customer satisfaction level
• Train, coach and manage our Customer Service Coordinators in customer service best practices, processes, policies and procedures
• Review all relevant documentation (e.g. customer return requests, product exchange, credit notes, etc.) to ensure all transactions are processed accurately and timely
• Recommend appropriate solutions/measures to improve customer experience and meet KPI targets
• Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
• Contribute and support projects as assigned
• Establish and maintain good working relationships with customers and other departments

Job requirements

• Degree holder in any discipline
• Minimum two to three years’ experience in a similar role preferable in Healthcare industry; other industries will also be considered
• Experience in call center/customer service environments
• SAP knowledge is an added advantage
• Ability in multi-tasking and prioritizing workload
• High attention to detail, follow-through and accuracy
• Fluency in both written and spoken English and Chinese

Working Location: Wong Chuk Hang 

We offer performance bonus and attractive benefits including medical insurance and company shuttle bus services to the right candidate. Interested parties please apply in full resume with current and expected salaries to Human Resources Department, DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong or by clicking 立即申請.

All personal data collected will be used for recruitment purposes only. Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement.

Drive Growth. Be the Difference. Join DKSH.

DKSH’s strength lies in our great diversity of services, industries, clients, products, regions and employees from various nationalities. We are proud of our people: they are the reason we are successful. Our people are the best in the industry. They are passionate about their career growth and about business success. They work as part of an energetic and committed team, positively impacting millions of lives through the products and services we provide.

Join us today if you are ready to “Drive growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career and take business responsibility and have a positive impact that touches people’s lives.