- To support overall customer service to existing and potential MBSM customers.
- Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries.
- Fulfill customers’ expectation and needs, i.e. assist in enquiries for new loans, modification of accounts, problem solving relating to account management and customer’s complaints; early termination requests etc.
- Manage the matured accounts with outstanding overdue interest and monitor the waiver of overdue interests. Analyse and approve on refund of overpayment.
- Prepare documents relating to modification of agreement; partial termination and capital repayment.
- Attend to dealers, suppliers, salespersons’ enquiries.
- Process Automation and Digitalization - Ensure higher level of digitalization for better customer experience, effective utilization of tools like RPA to automate customer service process and process optimization.
- Perform ad hoc duties as assigned.