Our client, a sizable local bank is looking for a high caliber candidate to join their elite team.

Responsibilities:

• Oversees the Credit Card Hotline by providing information, handling of customers’ instructions.
• Supervise the team to ensure complaints are handled with high quality manner.
• Review staff performance regularly and conduct coaching or counseling whenever required.
• Train and motive staffs to achieve service level and handle job independently and effectively.
• Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering

Requirements:

• Secondary education or above
• 5 years or more relevant experience in customer services/ call centre.
• Prior experience in Banking is an advantage.
• Proficient in spoken and written English, Cantonese and Mandarin.

For Interested applicants please send your resume by clicking 立即申請 to proceed application or contact 3990 0366 6211 7397 Mr Jason Leung for further details.