Main responsibilities:

• Assist Customer Services Manager to monitor the job efficiency, objective achievement and manpower planning
• Manage the Credit Card Hotline by providing information, handling of customers’ instructions.
• Monitor calls quality and the achievement of service level
• Train and motive staffs to achieve service level and handle job independently and effectively
• Provide support to marketing programs, reflect customers’ needs and suggestions for service enhancement

Requirements:

• Secondary education with minimum 5 year’s relevant experience in customer services.
• Familiar with banking products & operation flow
• Experienced in manage a team of more than 10 staff
• Good analytical, problem-solving, interpersonal and communication skills
• Good command of both Chinese and English