Assistant Manager, Customer Services (Bank/Credit Card/Management/Hotline)

Our client, a sizable local bank is looking for a high caliber candidate to join their elite team.

Responsibilities:

• Oversees the Credit Card Hotline by providing information, handling of customers’ instructions.
• Supervise the team to ensure complaints are handled with high quality manner.
• Train and motive staffs to achieve service level and handle job independently and effectively.
• Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties.

Requirements:

• Secondary education or above
• 5 years or more relevant experience in customer services/ call centre.
• Prior experience in Banking is an advantage.
• Proficient in spoken and written English, Cantonese and Mandarin.