Who we are

Hotel Chadstone Melbourne MGallery by Sofitel, is part of worldwide hotel chain Accor Hotels. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery by Sofitel, where we create stories that stay.

What will you do

• Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards
• Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations
• Maintaining guests’ accounts and relevant information during their visit, ensuring charges are posted

What you need to be successful

• Experience in a similar role in a luxury hotel environment preferable
• Highly organised and able to manage priorities
• Exceptional interpersonal skills
• Versatility in responding to guest requests and situations
• Ability to remain calm and effective in high volume work situations
• Ability to lead a team to success by leading by example

What’s in it for you

• Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
• Career opportunities with international hotel brand
• Learning and development opportunities
• Work your way at Accor with flexible work arrangements

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.