Client’s descriptions :
Our client is a new flagship hotel for the 5-Star Entertainment Group hotel complex. The new hotel is an unprecedented combination of structural and formal challenges to resolve a highly complex and articulated variety of uses within one coherent building envelope. It is designed to satisfy the dreams of tomorrow’s most sophisticated international travelers.

The introduction of this hotel's determination to create the coolest integrated resorts in the world and to remain as the pioneer of innovation, offering guests the highest international standards and truly unique experiences, while helping to transform Macau into a world center of tourism and leisure.

Job Term : Permanent

Job Type : Executive

Location : Macau

DeadLine : As Soon As Possible

Functions :

Represent management in the handling of guest complaints, compliments and suggestions in a tactful and diplomatic manner.

Oversee the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel.

Ensure appropriate and thorough follow-up with respect to Hotel issues.

Maintain close working relationships with other departments, and attend any meetings in the absence of the Front Operations Manager as required.

Ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.

Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities and welcome cards are placed in the room/suites before arrival.

Ensure a smooth and efficient arrival for all VIPs. Randomly inspect VIP rooms, ensuring housekeeping standards are maintained.

Meet and greet guests, and foster positive relationships between the guests and hotel.

The FO Assistant Manager is responsible for receiving and escorting all VIPs, and ensuring that they feel comfortable and welcomed on arrival at the hotel.

Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.

Maintain a thorough understanding of the policies and procedures for all emergency situations and ensure they are handled in accordance to the company's policies and procedures.

Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.

Handle all guest accidents in conjunction with hotel security ensuring a thorough investigation is completed and all information is sent to the appropriate management for immediate action.

Requirements :

Minimum of 2-3 years senior supervisory or above responsibility and training and exposure within a luxury 5 Star International Hotel

Knowledgeable in Hotel Property Management Systems (preferably OPERA)

International and China/PRC customer relations exposure

Good command in both written and spoken Cantonese / Mandarin and English

Consistently well-groomed

Able to work on flexible shifts including overnight, weekends and holidays on rotation basis

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Any enquiries, please contact:
Jyn Khong
Email: assist@hostesolutions.com
Contact No: 012 717 0835