Our 222 room hotel is located in the well-known Panthers Precinct, home of the Penrith Panthers and the Panthers Leagues Club. We welcome a diverse range of guests every day with a mix of corporate and leisure guests.

We are looking for a proactive, energetic and passionate Front Office superstar to join our team as an Assistant Manager.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Leading the front office team on shift and ensuring every shift is seamless. Assisting the team while on duty with tasks and providing training to new team members.
• Provide a welcoming and memorable experience for all guests.
• Promote the Accor Live Limitless Loyalty Program by encouraging guests to join the program, manage and activate the loyalty experience for our valued members.
• Responsible for handling guest feedback in an efficient and proactive manner and providing an on the spot solution to ensure guest’s leave the property happy. Implementing changes to prevent re-occurrence.
• Ensure workplace health and safety standards are met and rectify any issues immediately.
• Liaising with all hotel departments to ensure guest expectations are met.
• Providing service and food preparation in our Lobby Café & Bar.
  
  Your experience and skills include:
• Previous experience in a supervisor capacity in the Front Office department of a hotel or resort.
• Previous experience and understanding of Opera PMS.
• Passion for guest service and delighting our guests and team members.
• Strong communication skills and the ability to work collaboratively to resolve issues and streamline hotel processes.
• RSA Certificate and First Aid Certificate.
• Working rights in Australia and the ability to work a 7-day rotating roster. Roster includes a minimum of 2-4 overnight shifts per month to cover the Night Manager’s days off and any annual leave.

Your team and working environment:

• Enjoy working with a team who are passionate about the Penrith area and love working in a sporting environment. The hotel is surrounded by sports venues and is located on the grounds of the 2021 NRL Grand Final winners the Penrith Panthers. 
• The hotel is located next to the iconic Panthers Penrith Club. 
• Mercure Penrith requires all employees to be fully vaccinated with the COVID-19 vaccine and be prepared to maintain their vaccination status in line with NSW Health Department guidelines.
  
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.