Assistant Manager Guest Service
 Assistant guest services manager handles guests needs, front-desk operations, and ensures the highest level of guest satisfaction. Assistant Guest services managers assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Must have a thorough working knowledge of the operations to include the parking, reception, cashiering procedures, reservations and outlet services.
• Log and inform Guest Service Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Responsible for training and management of Guest Service Associates.
• Providing excellence in guest service and acting as a liaison between the hotel and our guests
• Communicating and developing relationships with supporting departments
• Assist guests regarding property facilities in an informative and helpful way

Your experience and skills include:

• Relevant building maintenance experience is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• 4 to 5 years of Hotel Industry expérience
• Strong operational / technical knowledge.
• Strive for results (Success oriented, data finder,  proactive).
• Strong negotiation skills.

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS