• Controls all departmental expenses taking into consideration the budget and occupancy.
• Planning & Execution of monthly and yearly departmental budget.
• Reduce wastage to minimum & Measurable

 Monthly P & L of the department   shows the clear picture and means to control expenses

• To identify problem areas as identified by guest feed-back and take corrective measures.
• Aim in acquiring maximum guest preferences & feedback and recording the same for future references
• Understanding measurable JD power guest feedback reports & delivering most effective means of achieving guest satisfaction

JD POWER audits and inter departmental Audits

• Setting up Ricey\Fairmont bench marking

standards

• Updation of standard operating procedures
• Adaptation of changes of new processes in SOP s on regular basis
• Checking and auditing all housekeeping processes on regular basis so that no deviation is recorded or observed in future .

Richey /Fairmont benchmarking audits.

• Planning trainings for colleagues & supervisors
• Self development programs such as e cornnell and other web based managerial modules.
•  Deciding career paths for supervisors & Colleagues
• Initiating mentor buddy programme
• Job chats for supervisors and colleague level.

Career aspiration programme.