Assistant Manager Housekeeping

AccorMumbaiUpdate time: July 8,2022

Job Description

To assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and hence take corrective action.
Ensure that all standards and procedures are adhered by housekeeping team, and plan work schedules to ensure adequate service.

Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, morale and guest service.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that the team has been trained for the Standard Operating Procedures and safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Ensure that the highest standards of cleanliness, maintenance and safety are practiced by the Housekeeping team.
Ensure to inspect all the rooms & meeting rooms on a regular basis.
Handle additional responsibilities as and when delegated by Management.
Ensure that Housekeeping team is familiar with the in-house facilities for the purpose of assisting guests.
Maintain appropriate standards for uniform and hygiene.

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