Primary Responsibilities

This position is responsible for the supervision and handling of day-to-day IT operations, ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

• Manage and support all the systems in the hotel

• Provide In-house guest IT related matter troubleshooting

• Coordinate, manage and oversee projects, document process

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level

• Maintain inventory of all equipment, software and software licenses

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management
• To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.