Responsibilities:

• To provide technical support to all staff by handling complex operational problems and assigning subtasks to sub-ordinates, to ensure that all hardware and software related problems are resolved effectively and efficiently
• To assist in making recommendation in the identification and evaluation of vendors in the purchase of IT services such as development of software, printer maintenance, etc.
• To assist in the preparation of IT policy, procedures and instructions relating to daily support, PC setup and configuration, software installation, contractor management, etc.
• To evaluate new or upgraded hardware and software products acquired externally and liaise with suppliers/contractors to resolve any problems

Requirements:

• Degree holder preferably in Computer Science or Engineering, or equivalent
• Minimum 8 years’ hands-on office automation operation experience with not less than 5 years’ experience on handling of internal customers’ support requests and more than 1 year of experience in coordinate and prioritize support jobs in an IT support team
• Familiar with a wide variety of hardware such as personal computers, scanners, printers and plotters, and software such as office automation software, email software, project management software and flowchart software
• Project Management skills are required

For more information on the work of the URA, please visit the website at http://www.ura.org.hk.

Full resume with present and expected salaries should be submitted (i) via online application (please click this website address: https://careers.ura.org.hk/), (ii) by post with “Confidential” marked on the envelope to Director, Human Resources, Urban Renewal Authority, 26/F, COSCO Tower, 183 Queen's Road Central, Hong Kong or (iii) by e-mail to “立即申請 ” (quoting the relevant reference details).

Closing date for application:20 January 2020. All applications will be treated in the strictest confidence and information provided will be used for the consideration of applications. Applicants not invited for interview within four weeks from the closing date may consider their applications unsuccessful.

Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our “Personal Information Collection Statement Pertaining to Recruitment” for recruitment purpose only. A copy of the Statement is available on our website and obtainable on request. Applicants may be considered for other suitable positions in the Authority and all personal data of unsuccessful applicants will be retained for a maximum of two years.