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Assistant Manager Multi-Property IT
Marriott International, IncChongqingUpdate time: January 1,1
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Job Description
Posting Date Feb 20, 2019
Job Number 19000IPC
Job Category Information Technology
Location The Westin Chongqing Liberation Square, Chongqing, Chongqing VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY
As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
CANDIDATE PROFILE
Education and Experience
  • College degree or equivalent work experience. Possess 3-5 years experience in like position.
  • Previous experience in IR Global Field Services or Marriott Systems Support desirable.
  • System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
  • Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices
  • Conducts periodic inventories of applications and hardware.
  • Ensures technology assets are secured.
  • Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
  • Provides exceptional customer service.
  • Is professional and responsive to inquiries from customers/vendors/peer group.
  • Provides timely, accurate, and detailed status reports as requested
Ensuring Client Technology Needs are Met
  • Assists in disaster recovery and business continuity as it relates to technology.
  • Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
  • Performs adds/moves/changes/deletions.
  • Supports end-use pager cellular phone issues.
  • Troubleshoots high-speed Internet access problems
  • Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.
  • Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support to property staff, business center.
  • Assists with setup or reset of security passwords
  • Supports email and use of MI network
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Works as part of a team to execute a disaster recovery plan.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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