The Company & Hotel

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte and buffet restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International airport. 

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with us, as the hotel welcomes back our corporate & leisure guests in the future.

What we Offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! Imagine coming to work every day and encouraged to bring your TRUE self to work?!

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

 

The Role

We are looking for an Assistant Manager on part time basis who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will:

• Act as a role model for the Front Office team.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Manage the day-to-day hotel operations. 
• Take initiative to ensure that interactions with our guests are positive and productive.
• Provide guidance, support training and lead the team.
• Actively resolve guest complaints and challenges.
• Assist with check-in and check-out of guests, ensuring all procedures are adhered to
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members

What we are looking for

If this role interests you and you can demonstrate that you have:

• Experience in a similar role or Front Office Supervisor role
• The ability to effectively lead and develop your team
• The ability to ask the right questions and listen intently to gather enough information to solve problems and resolve complaints
• Time management and multi-tasking skills
• High security awareness
• Outcome driven approach to performance and results
• Experience in Fidelio or Opera PMS
• Unlimited work rights in Australia
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays

We want to hear from you!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.