Assistant Manager, Retail Experience (Ref: RAD19-0074-06)
AIRPORT AUTHORITY HONG KONGHk international airportUpdate time: November 14,2019
Job Description
Responsibilities:
- Equip with E-commerce working experience to assist Manager to uplift customer online shopping experience
- Get retailers on-board to enrich E-commerce platform with themed assortment mix
- Collaborate with internal departments and external stakeholders to extend E-commerce reach to potential customers, through embedding into My Flight App and eWallet portal, Alipay Mini-program
- Has strong project management skills to liaise with IT department and E-commerce platform vendor to fulfill business requirements on optimizing E-commerce UI/UX, promotion capabilities, as well as payment gateway related functions and features
- Work closely with appointed vendors to ensure smooth operation and logistics related tasks of E-commerce
- Carry out regular payment related activities, e.g. validation on payment reconciliation and settlement reports, closely monitoring on transactions and payment fault control, etc.
- Assist in setting up, reviewing legal documents and policies associated with E-commerce project
- Assist in performing user acceptance testing and quality checking
Requirements:
- University degree in Business, E-commerce, or Information Technology related discipline
- At least 5 years of solid experience in project management and E-commerce related projects
- Experience in E-Commence platform and payment gateway is a must
- Knowledge on Google Analytics, SEO, digital marketing preferred
- Experience in IT and retail industry will be a plus
- Strong project management and organizational skills
- Self-motivated with strong critical thinking skill
- Service oriented with excellent communication and interpersonal skills
- Strong analytical and problem solving skills
- Detail-minded with ability to multi-task
- Excellent command of written and spoken English and Chinese. Knowledge of Putonghua preferred
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