Assistant Manager Retail Process Steering
BMW China Automotive Trading Ltd.BeijingUpdate time: August 16,2019
Job Description
Description
Key Objectives
Major Responsibilities
Qualifications and Experience
- Closely work with internal/external business partners reporting and analyzing customer satisfaction relevant KPIs for both BMW and MINI, and further optimize the sales process accordingly, to keep striving for a better customer satisfaction.
Major Responsibilities
- Full responsible of Sales Process Check project implementation and daily management on dealer level ;
- Lead to yearly monitor and updated questionnaire based on market, region and AG communication requirements;
- Full responsible of implementation agency management and steering, include bidding process handling, daily management and problem solving;
- Support to work with AG to meet global standards and programs as well local adaption
- Support on DMS back charge project with IT and controlling of BBA & NSC
- Support on MINI ASL project with MINI sales and AFS
- Other tasks assigned by line manager
Qualifications
Knowledge / Skills /Competences
Experience
- Bachelor or above degree in Business Management or Economics
Knowledge / Skills /Competences
- Excellent project management skills and experience
- Good knowledge of new dealership implementation or relevant project management experience
- Analytical with good planning and organizing skills
- Excellent working performance record
- Experience of premium brand management
- Target oriented and persistent personality
- Excellent communication and interpersonal skills
- Local Chinese with fluent English is a must and German is an advantage
- Strong team-work spirit
Experience
- 3-5 years working experience preferrably in the automotive industry
- Experience in consultancy firms (auto sector) is also acceptable
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