Design and manage casino marketing incentive programs, and produce in-depth statistical analysis in order to grow casino marketing hosts/executives’ productivity, with the ultimate goal of maximising the overall gaming profit, while taking into account the complex interactions between customer-host relations and salesforce management .

PRIMARY RESPONSIBILITIES:

• Prepare property level periodic reports of key performance indicators and interpret prevailing trends for review by management.
• Review and validate KPI data, interpret prevailing trends and prepare reports for review by management
• Liaise with salesforce management and senior management and able to articulate complicated topics in an approachable manner
• Analyse a variety of issues on an ad hoc basis as requested by management.
• Assist in data-mining and predictive models in the gaming field.
• Be responsible for auditing reports versus budgetary, historical and industry benchmarks and provide insights for opportunities
• Manage small to medium scope projects

KEY PERFORMANCE INDICATORS:

• Good and friendly communication manner
• Display a high commitment in delivering and improving customer service
• Develops and maintains constructive relationships with colleagues and external visitors
• Timely completion of delegated tasks with accuracy

QUALIFICATIONS:

Experience

• Successful candidates must have at least three to five years of relevant work experience
• Candidates must have a proven track record in highly numerate and analytical roles
• Preference is given to candidates with gaming or hospitality experience

Education

• Candidates must hold a degree from a major, accredited institution in the fields of hospitality, gaming, statistics, marketing, finance, engineering, business administration or mathematics.
• Preference is given to candidates with a post graduate degree from a major, accredited institution

Skills / Competencies

• Candidate must have a mature presentation style and be comfortable interacting with senior management continuously
• Candidates should have strong English writing and excellent Cantonese/Mandarin speaking skills
• Candidate must be near expert proficiency in MS Excel and quite strong in PowerPoint
• Preference must have superior technical skills in SAS, Visual Basic, SQL.
• Strong project management skills is a must