At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Information Systems team your passion, commitment and engaging interpersonal skills will ensure efficient operations and an exceptional guest event experience.

Summary of Responsibilities:       

Reporting to the Director of Technical Events, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Manage the day-to-day operations of the AV Department including conducting pre-event assessment of equipment, rigging, operating and de-rigging of all audio visual equipment, scheduling and maintenance of equipment
• Assist with the review and management of all external service providers and/or freelancers involved in audio visual and stage production 
• Work closely with clients as well as internal departments to ensure that events requiring AV support run smoothly and exceed expectations
• Execute and manage all aspects of audio visual elements for meetings and events
• Demonstrate Fairmont core values in all interactions
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:    

• Minimum 3 years’ experience in hotel conference, banquet or production environment audio visual experience is required
• Minimum 2 years’ management experience in direct sales, events and event technology
• Relevant certifications or bachelor's degree is strongly preferred
• Demonstrated experience using audio equipment including analogue and digital mixing desks, recording, set-up and operation of P.A Systems, wireless and wired microphones and conference phones in a live environment
• Demonstrated experience using lighting equipment, rigging, operation and de-rigging of intelligent and generic lighting fixtures, console programming, DMX and power management
• Proficient with all aspects of video conferencing and live streaming, including hardware and software solutions with a strong focus on Vmix, NDI and consumer VC solutions, having demonstrated experience in a live production environment, utilising varied screen solutions, projection, video distribution and signal management, hardware and software video switching.
• Proven track record in delivering live webinar, hybrid, and in-person events, delivering high quality event services and solutions when under pressure and time constraints
• Demonstrated experience as a camera operator, particularly utilising PTZ cameras
• Proven ability to meet high levels of service excellence using your strong interpersonal, communication (verbal and written) skills

• Proven ability to focus attention on guest needs, remaining calm and courteous at all times while multi-tasking in a demanding and fast paced environment
• Competency in Windows OS and MS Office with experience in Mac OS, along with good knowledge of general IT connectivity, LAN networks and current software packages is required
• Experience with general administration and inventory management
• Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
• Strong work ethic, highly responsible, reliable and the ability to extended hours including evenings, weekends, public holidays and on an on-call basis is required

Physical Aspects of Position (include but are not limited to):

• Constant walking, standing, bending, pushing and pulling throughout the shift
• Frequent lifting and carrying up to 80 lbs.
• Visual Effort: Medium.
• Environmental Stress: Busy Atmosphere.