Accor Hotels Sydney Olympic Park forms part of the most unique entertainment and Hotel precinct in NSW.

Home to the newly named Accor Stadium, our precinct is home to major sporting, music and entertainment events. 

Be in the heart of it all by joining our Front Office team of the Novotel & Ibis! Our unique set up offers the Novotel and Ibis guests the same lobby and reception experience connecting the two Hotels.

Our passion? Service and achievement beyond limits. Our promise? Recognise each person's value, the talent they bring to the group and to make them a proactive part of their own development.

Your New Full Time Role

Reporting to the Night and Front Office Manager, you will:

• Hold responsibility and accountability for the efficient operation of the Hotel while the Night Manager is not on duty.
• Cross check and balance work completed during the day for all outlets on a shift.
• Prepare reports reflecting trading results of the property on a daily, weekly and monthly basis.
• Take and prepare room service orders.
• Effectively handle guest complaints.
• Ensure house security including fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed. 
• Maintain responsibility for the overall auditing and administration function of the Night Audit team.
• Manage the Guest Relations function and confidently manage any disruptive guests and ensure discreet removal (as required).
• Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
• Be available at all times for guest queries.
• Ensure the Hotel is operating efficiently and according to Hotel policy.
• Participate in workplace consultation on matters pertaining to WHS.

To be successful in this role, you will be:

• Adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities.
• Holding a RSA competency card.
• Holding an Australian Driver’s Licence, manual driving skills preferred (but not essential).
• Able to work night shifts (11.00 pm – 07:30am) across a rotating roster including weekend work and public holidays.
• Enthusiastic, with the willingness to connect with guests and to hear their story.
• An energetic, team focused and CAN DO attitude.
• Well groomed with exceptional communication skills.
• Well versed with computer literacy – Excel and Opera experience preferred.
• Excellent attention to detail.
• Holding unlimited work rights in Australia.

Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.
 
You will be joining a fun, experienced and passionate workplace positioned in a precinct delivering world-class entertainment. We will provide you with uniform, career development opportunities and worldwide discounts in over 100 countries and access to discount with our numerous partners. 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.