Responsibilities: 

• Supervise the Customer Services team to deliver excellent service and ensure customer satisfaction
• Handle inbound and outbound calls, respond to customers’ enquiries and requests  
• Liaise with internal and external parties regarding operation issues
• Provide administrative and reporting support to the Department
• Perform any other duties as assigned

Requirements: 

• Higher Diploma or above in Logistics, Supply Chain or related disciplines with minimum 3 years of relevant experience; in supervisory level and can lead a small team
• Customer-oriented, attentive to details, demonstrate good communications and interpersonal skills
• Proficiency in MS Office and Chinese Word Processing
• Good command of both written & spoken English and Chinese, including Mandarin