Key Accountabilities主要职责:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外，主要职责包括但不限于：

Sales & Profit销售及盈利

To lead the team to achieve the annual sales targets set by the company, and with the endeavor to aim higher by exceeding the set targets.
领导团队达成公司设定的年度销售目标，并努力超越目标。

To take a leading role in managing a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty.
领导VIP顾客档案的管理工作，并持续扩展顾客网络，实现公司的业务目标——达成销售并提高客户忠诚度。

To proactively lead the team to recruit new walk-in customers and groom these customers to be “the regulars”, and ultimately generating more sales.
积极主动的领导团队争取新的随机顾客，并将这些顾客培养成为常客——最终提升销售额。

Customer Service and Relationship Management客户关系维护

To proactively and consistently lead the team to increase the “regular customer base” and generate referrals by keeping in touch with customers on a monthly basis or as required depending on the customers preference
始终积极领导团队扩大“固定客户群”，按照客户喜好每月或按适当的频率定期与顾客保持联系，扩展联系范围。

To uphold and review on the current styling appointment procedure and standards, with the aim to deliver world class styling service to our customers – and thus creating differentiation and maintaining the leadership position in the market.
维护并审查现有的形象设计程序和标准，目的是向顾客提供世界一流的形象设计服务——让我们的服务脱颖而出，并保持市场领先地位。

To take the lead in working with team to establish contact with top 100 MW and WW customers each season to encourage them to visit and make purchases
领导团队与每一季的前100名男装和女装顾客建立互动的友好关系，鼓励顾客来访和购物。

To consistently capture and provide feedback on products / services received from customers, e.g. customers wish to purchase a certain product (sizes and style) but are unavailable.
始终积极主动的收集和提供顾客关于产品和/或服务的反馈，如顾客对某一缺货产品（尺码和款式）的购买意愿等。

To consistently take the lead in understand the requirements of related departments and openly communicate any concerns or suggestions to improve co-operation and create synergy amongst groups.
始终率先理解相关部门的要求，并以开放的形式沟通和交流任何要点或建议，从而促进团队合作，促使团队行动协调一致。

To conduct regular weekly meetings with the team to discuss on the operations and / or any issues and ways to deliver high levels of service, increase sales and performance
与团队定期召开周会，讨论运营和/或其他任何问题和方法，以提高服务水平，促进销售和绩效提升。

To fully understand and be able to communicate our Omni-channel offerings to both staff and customers, ensure all staff understand the need for a seamless customer experience, on and off line
深刻理解并向员工和顾客推介公司的全渠道服务，确保所有员工了解线上线下无缝顾客体验的需求。

Fashion Knowledge时尚知识

To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends, and then share and train the team with these information. For example, on a weekly basis, to review fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry and ensure that team members develop this practice
始终主动收集关于最新国际设计师和时尚趋势的深度信息，并与团队成员分享。每周阅读时尚期刊，访问时尚网站如Style.com，紧跟行业最新趋势，且确保团队成员同样采取类似行动。

Talent Leadership and Development领导力和人才发展(10%)

To role model and reinforce the Lane Crawford Vision and Values and Customer Service Promise at all times
始终以身作则，深化连卡佛愿景和核心价值并履行客户服务承诺。

To reinforce the LC heritage, Brand DNA and culture - storytelling and sharing success at every opportunity

加强连卡佛的历史传统、品牌基因和文化建设 ——抓住一切契机宣传和分享成功经验。

To provide the necessary leadership, coaching and guidance to your team to ensure commitment to achieve the sales plan and Individual Objectives
为所在团队提供所需的领导、辅导和指引，确保其致力于达成部门计划和个人目标。

To personally demonstrate the LC Leadership Competency behaviours and use these competencies as a tool to coach and develop team members
展示个人“连卡佛领导力”风采，利用领导力作为团队成员培训和发展的工具。

To fully participate in the PDP process, developing knowledge and understanding of team member strengths and development opportunities using Talent Profiles and IDP’s
参与绩效发展计划的全部流程，通过人才需求剖析和个人发展计划(IDP)，逐渐知晓、了解团队成员的优势和发展契机

To partner with HR/Talent to identify Departmental Talent Pipeline using the full suite of Talent Tools, supporting individuals with relevant learning and development opportunities to ensure success in current and future roles
与人力资源/人才部合作，使用全套人才工具，确定部门人才通道，支持员工个人学习和发展机会，确保其在现在和未来岗位上取得成功

To build a personal connection with each team member, taking time to understand them as individuals and identify ways to motivate, retain and engage
与每个团队成员之间建立人际关系，花时间了解个人，确定激励并留住团队成员以及激发成员积极性的方法。

To take appropriate corrective action with employees who fall below standard (in consultation with HR Department)
对于表现低于公司标准的员工，采取适当的改善措施（咨询人力资源部）

上班地址：锦江区红星路3段1号国际金融中心L302-303及L401号铺