Assistant Reservation Manager

Passionate about rooms` reservation and revenue management? As an Assistant Reservation Manager, you will lead your team to create great guest experience.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Monitor and review inventory and rate control through the use of reports completed in this role - including booking pace, regrets, market segmentation, availability calendar, rate check report and other reports as required
• Coordinate throughout the hotel effective rate and inventory controls, forecasting and market mix management, and other hotel operations responsibilities with the effective use of revenue management.
• To review, in conjunction with the respective Department Head, the current business practices for Rooms, Reservations and identify critical re-enforcement and improvement areas to the hotel.
• Provide support to all departments on the technical aspects of installation, support, maintenance, training, as well as business consulting, change management and business process redesign services, as and when required.
• Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis.
• Establishes and maintains a filing system for the revenue and reservations department.
• Maintain a consistent focus on improving the overall flow of Reservations operations.
• To lead daily Reservations briefings.
• To drive the performance of the Reservations team members, including completion of performance appraisals, coaching counselling and performance management

Work Experience :

• Minimum 2 years experience in similar position at 4 or 5 star international chain hotel
• Having strong sales communication, negotiation and presentation skill
• Good attitude and high motivation
• Commitment to the job, creative and innovative
• Accor hotels experience will be an added advantage
• Good command of both written and spoken English

What is in it for you:

• An opportunity to be with world’s preferred Hospitality Company.
• Develop your talent through learning programs by Academy Accor.
• Worldwide career opportunities
• Various Fringe Benefits for Self & Family members.
• Young and Vibrant Culture
• Captivating and rewarding experience working alongside passionate professionals.