Job Number 20033556
Job Category Food and Beverage & Culinary
Location Batam Marriott Hotel Harbour Bay, Harbour Bay Complex, Batu Ampar, Batam City, Indonesia, Indonesia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Batam is an island municipality of the Riau Islands Province of Indonesia. Located within the northernmost region of the country, Batam is also 20 KM off Singapore’s southern coast.
The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront site adjoining the Batam Harbour Bay Ferry Terminal. On other sides, it will be surrounded by new-build commercial and residential. The site is within 3 KM of most of Batam’s industrial parks and major oil-and-gas-related companies. The airport is 23 KM east of the site, or approximately 30-45 minutes by car.
The hotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with a total event space of 1,720 SM. The Hotel’s ballroom – the second largest in the city and centrally-located next to the Harbour Bay Ferry Terminal – has the potential to be preferred venue for regional meetings, association gatherings and social events. Recreation facilities include pool, gym and spa.
JOB SUMMARY
Entry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.
Conducting Human Resource Activities
• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.
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