A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Self Service Banking Manager

Retail Distribution

We are currently seeking a high caliber professional to join our department as Assistant Self Service Banking Manager .

Principal responsibilities

• Contribute to the formulation, development and implementation of system strategies related to Self Service Banking and Automated Banking Centre/Site

• Assist to identify improvement opportunities to enhance service excellence, process efficiency and capacity for business needs

• Assist to develop a strategic and efficient execution plan for the Automated Banking Centre/Site expansion, relocation and merger

• Prepare timely management reports for service and performance tracking and monitoring

• Collect market update information for management to facilitate recommendation of new services
• Handle customer feedback and perform investigation to deliver quality service

• Maintain good network with relevant stakeholders and service providers to ensure their support on various deliverables on operation efficiency and service enhancement

• Support manager in mitigating risk and proposing measures on prevention of non-compliance activities

• Keep abreast of changing business needs and incorporate them in ongoing projects and future planning

• Participate in the implementation of various business initiatives under Retail Distribution for achieving business goals and channel optimization
  

Qualifications

Requirements

• University degree in Business Management or other relevant qualifications
• Minimum 3 years of retail banking experience, with knowledge in direct channel platforms related to Self Service / Automated Banking systems preferred
• Strong self-motivation, with excellent project management, interpersonal and communication skills
• Able to work independently and under pressure
• Proficiency in both English and Chinese

• Proficient in Microsoft applications such as Word, Excel and PowerPoint

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service process