Assistant Server, Clockwork (full-time)
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the Clockwork team.
Hotel Overview: Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation underway to present a revitalized Fairmont Royal York, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.
Summary of Responsibilities:
Reporting to the Assistant Manager, Clockwork, responsibilities and essential job functions include but are not limited to the following:
- To promote and maintain a positive working relationship at all times with all the Colleagues
- To report for duty punctually, in full uniform according to appearance and grooming standards
- To have a full understanding of the food offering in the outlet and be proficient in explaining each dish to the guest.
- To demonstrate a complete understanding of policies, procedures and set service standards as outlined in the Royal York Colleague Handbook and Resource Guide
- To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
- To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
- To follow all of safety and sanitation policies when handling food and beverage
- Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
- To understand how to operate all the equipment used in the outlet
- To fully understand and follow the hotel’s recycling program and procedures
- To follow all of safety and sanitation policies when handling food and beverage
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to quality service delivered in the restaurant.
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