Job Responsibilities:

• Provide a backend support to ensure a smooth operation for the company
• Handle escalation cases from retail and referral from other departments
• Resolve case issues proactively and provide timely resolution to ensure minimal impact to the operation
• Plan, design and train the team for various functions in daily operations and support
• Resolve merchant's inquiries and communicate with partners to adjust any issues
• Assist the Department Head in handling new product implementation and procedures setup
• Perform ad-hoc tasks as assigned
  
  

Job Requirements:

• Degree holder or above 
• At least 5 years of relevant working experience, with solid experience in E-payment is definitely an advantage
• Excellent interpersonal skill, proactive, detail minded and good time management
• Wide-range of exposure in merchant operations support and product management
• Sound experience in service delivery, planning, implementation and supporting
• Good command of English, Cantonese and Putonghua is a plus
  
  

We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for consideration of your application for recruitment purpose only. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within 12 months.