Function

Reporting directly to the Spa Manager, the successful incumbent is responsible to assist the Spa management with the day to day smooth running of the Spa, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Starwood Hotels and Resorts Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• A minimum of 2 years experience in a supervisory or head therapist role

• A minimum  of 2 years therapist experience in a 5 star spa environment

• A recognised international spa qualification e.g. CIDESCO, ITEC or SAAHSP

• Effective business partnering with stakeholders, management and associates

• Good leadership, communication and interpersonal skills.

• Computer literate in all MS office applications e.g. word, excel, power point.

• Knowledgeable in spa booking software

• Good planning and organizing skills to meet deadlines

• Effective communication, problem solving, decision making and conflict management skills

• Good administration skills – payroll input, staff rostering, inventory control, ordering, training

• Ability to work within a pressurized environment

• Ability to use Initiative and be proactive and self driven

• Experience in IR management and disciplinary processes advantageous

• Ability to work without supervision and within a team

• Attention to detail pertaining to area of responsibility

• Maintain a neat, clean and well-groomed appearance as per company standards

   

Key Areas of Responsibility

• Assist the Spa Manager by ensuring  the highest standards of service in the Spa is maintained and developed at all times

• Assist in marketing of the spa and revenue generation

• Effectively co-ordinate and supervise the operations of the Spa as deemed necessary

• Address and resolve both guest and staff concerns.

• Assist with the Management of the Spa associates

• Work in accordance to the internal and external control procedures

• Assist with Stock take

• Issuing out Stock to therapist on a daily and weekly basis

• Maintain duty rosters

• Place daily orders e.g. fruit, guest amenities

• Assist at the Reception Desk and perform treatments from time to time

• Taking Group bookings

• Checking treatments rooms during the day and end of shift

• Follow up on Maintenance issues

• Ensuring that staff follow the correct policies and procedures of the Spa