Primary Responsibilities

Business Performance

• Assist in the development of annual budgets and short to long range strategic planning for the operation of the Spa & Recreation
• Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets
• Review daily productivity and measure Spa & Recreation actual performance to budget
• Generate monthly facility productivity report

Spa & Recreation Operation

• Ensure the establishment and execution of all departmental goals
• Assist in the development of the Spa’s & Recreation standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Meet with group meeting planners to show Spa & Recreation facility and programs. Promote and sell customized spa programs to conference groups as required
• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests
• Work with the Marketing and Communications department regarding all aspects of Spa & Recreation promotions. Assist in the implementation of marketing plans and public relations program
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
• Monitor scheduling of all services and special programming
• Establish professional business relationships with all vendors
• Review purchase requisitions and forward to Director of Rooms for approval
• Review and approve all invoices before payment

Team Management

• Interview, select and recruit Spa Therapists & Recreation Attendant
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management

Knowledge and Experience

• Diploma education
• Certification in massage therapy or aesthetics from a recognized school
• Minimum 2 years of experience in a supervisory position in a spa or related field
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful& high-pressure situations
• A team player &builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies and the opportunity to earn qualifications while you work 

• Opportunity to develop your talent and grow within your property and across the world

• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21