Position Overview:
Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Deal with the Customs Affair related operation and Customs affair related issue.

Key Outcomes:
1、100% customer order fulfillment with 0 quality issue e.g. over/short/wrong shipped
2、Full compliance to SOP
3、Meet 100% KPI for assigned accounts
4、Ensure the Customs Declaration accuracy rate by achieving 99.8%.

Position Accountabilities:
1、Follow the handling procedures as laid down for customers
2、Process import and export declarations including preparation of necessary documentation. Liaise with Customs & CIQ to rectify and issues.
3、Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.
4、Ensure the accuracy of system transactions and documents creation
5、Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues
6、Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers
7、Preparation of monthly performance reports to customers
8、Receive and process special requirements or instructions from the customers and manufacturers
9、Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department
10、Perform any special duties / projects as assigned by the management

Relevant Education Background, Hard Skill, Knowledge and Experience:
1、Diploma in Logistics or related disciplines
2、Minimum 6 years related working and managerial experience in air freight forwarding / shipping / logistics field (Especially in Customs Affairs and chemical import)
3、Ability to work effectively in a customer driven deadline environment
4、Fluent of spoken and written English, Mandarin and Cantonese
5、Willing to work overtime when required
6、Computer literate in Word and Excel

Core Competences:
1、Customs Affairs Orientation
2、Information and Communication Behaviour
3、Team Building and Cooperation
4、Initiative
5、Commitment for Quality

Working Relationships:

• Internal: Freight / Logistics / Sales & Key Account Management
• External: Customers / Suppliers of Customer / Manufacturers of Customer / Trucking Service Providers/Customs Officer